AAA to Assist with Benefits Counseling for Medicare Beneficiaries Through Open Enrollment

Area Agency on Aging of East Texas • October 20, 2020

Follow these Tips to Avoid Medicare Fraud

People with Medicare have more choices and options for their Medicare coverage in 2021 with historically low premiums. Plan costs and covered benefits have changed, so the Area Agency on Aging of East Texas (AAA) encourages people with Medicare to look at their coverage choices and decide the options that best fits their health needs. Open Enrollment for 2021 Medicare health and drug plans began on October 15, 2020, and ends December 7, 2020, giving individuals a chance to modify their plans.


The changes Medicare recipients can make during Open Enrollment include:

  • Joining a new Medicare Advantage Plan or Part D prescription drug plan
  • Switching from Original Medicare to a Medicare Advantage Plan
  • Switching from a Medicare Advantage Plan to Original Medicare (with or without a Part D plan)


Beneficiaries should always shop for a new drug plan, and Medicare Advantage plan each year to ensure they are getting the best coverage for the best price to suit their needs. Plans can be viewed and compared at www.medicare.gov.


“We recommend that you get a family member to help if you don’t use the Internet or call us to talk with a certified Benefits Counselor. Our Benefits Counselors may not recommend a specific policy or plan, but can provide factual, unbiased information and assistance to help seniors make their choice of coverage. And it is always good to compare plans every year, even if you like your current plan,” said AAA director Bettye Mitchell.

 

The AAA is also known as the State Health Insurance Assistance Program (SHIP) and is available to compare your current coverage with available options and assist you with enrollment at no cost. Speak to a qualified Benefits Counselor by calling 1-800-442-8845. You may set up an appointment and be advised over the phone or by virtual meeting.  


Be on alert for these Medicare Open Enrollment scams:

  • Medicare or a health plan calls and wants to send you a new health card for $299.
  • You receive a call about a refund from last year’s premiums or your drug plan cost.
  • An agent tries to sign you up for a plan that you don’t need, isn’t right for you, or doesn’t even exist.
  • Watch out for fake RX cards offering significant discounts with little or no benefits.
  • You receive a call offering significant discounts on a new health insurance plan.


Tips on how to stop fraud during Open Enrollment:

  • Medicare will never call or visit. Medicare will only send information via postal mail service.
  • Guard your Medicare card and number like a credit card.
  • Don’t give out your Medicare number except to your doctor or other providers.
  • Don’t let someone push you into making a fast decision.
  • If you receive a call, especially from a number you do not recognize or anyone requesting personal information, hang up immediately.
  • Know your health care options. Get help from your family, the Medicare website, or your local State Health Insurance Assistance Program (SHIP).
  • No health care plan is allowed to cold call.


For questions about fraud or to report a scam, please contact the Senior Medicare Patrol at 1-888-341-6187.


About Area Agency on Aging

The Area Agency on Aging of East Texas is designated by the Texas Department of Aging and Disability Services to coordinate services for persons in East Texas who are 60 or older, with particular attention to low-income minority older individuals, older individuals with limited English proficiency, and older individuals residing in rural areas. Special programs include benefits counseling/legal assistance; information, referral, and assistance; nutrition programs including Meals on Wheels; care coordination; caregiver support; home repair and modification; emergency response system; transportation; the Ombudsman program in which information is provided to nursing home residents and their families about residents’ rights. The Area Agency on Aging is a program of ETCOG serving its 14-county region.


A man in a striped shirt is sitting in a car with a tv on the wall.
By East Texas Council of Governments June 4, 2025
Recently, the Texas Veterans Commission's (TVC) Fund for Veterans' Assistance (FVA) announced its largest funding in the 16-year history of FVA programs, with 213 grants totaling $46,315,000 to provide services to an estimated 40,000 veterans. ETCOG is proud to be one of the grant recipients selected with $250,000 of those funds to provide GoBus transportation services for veterans in our 14-county service region. "It is an honor to receive this funding award from the Texas Veterans Commission and Chair Koerner, which allows us to continue our mission to support all East Texas veterans," said Vince Huerta, GoBus Director. "We are dedicated to growing the program and look forward to assisting more veterans this year." With the grant, our public transit system, GoBus, will fund trips to and from medical, dental, and mental health appointments, as well as trips for basic needs such as grocery stores, community meetings, voting, court appearances, and tax offices. These trips are available to veterans, veteran spouses and dependents, survivor spouses, and active military personnel. The grant is in partnership with over $46.3 million in grants for veterans, Governor Abbott announced on May 20 . “Texas is forever indebted to the brave men and women who answered the call to serve in our nation's military,” said Governor Abbott. “The State of Texas is home to over 1.5 million veterans—more than any other state. This has shaped our mission to provide wide-ranging services for veterans and their families. With over $46,315,000 in state grants, Texas will help thousands of veterans and their families access vital support and resources needed to thrive in our great state. Texas will always support our veterans and honor their sacrifices to our state and our nation.” Find out about all veteran transport services GoBus offers by visiting www.gobustransit.com/govet .
The sun is shining through the windows of an old building.
By East Texas Council of Governments June 2, 2025
ETCOG is calling on cities and communities across the region to nominate potential Brownfield sites for assessment and revitalization as part of a new initiative to support sustainable development and environmental stewardship. A Brownfield is any property, typically abandoned, underused, or industrial, that may be complicated by the presence or potential presence of hazardous substances, pollutants, or contaminants. Through ETCOG’s Brownfield Assessment Program, local governments and property owners may receive free environmental assessments to determine site conditions and open the door to redevelopment opportunities. ETCOG was awarded a U.S. EPA Brownfield Coalition Assessment Grant in 2023, so our region could access up to $1 million in funding to: Develop an inventory of Brownfield sites Conduct Phase I and Phase II Environmental Site Assessments (ESAs) Evaluate sites impacted by hazardous substances or petroleum Perform site investigations, asbestos and lead-based paint surveys Plan for cleanup and reuse strategies Benefits of Brownfield Redevelopment Include: Increased property values Enhanced public health and environmental safety New job creation and business development Reuse of existing infrastructure Elimination of blight and community eyesores Participation is completely voluntary, and all eligible activities could be covered at no cost to property owners. Communities are encouraged to take advantage of this opportunity to address challenging properties and bring new life to underutilized areas. Submit Your Site Nomination by using the form linked below. If you know of a site in your city that may be a candidate for Brownfield revitalization , please contact: Bridget Booty, Economic Development Specialist (903) 218-6421 Bridget.Booty@etcog.org
By City of Kilgore June 2, 2025
The City of Kilgore recently secured two Community Development Block Grants (TxCDBG) in the same round—thanks to strategic timing, guidance from local consultants, and support from the East Texas Council of Governments (ETCOG). One of these grants is helping fast-track long-needed sidewalk improvements in the city’s entertainment district, part of an ongoing downtown revitalization effort. “We were primed to get the maximum amount of points,” said Clay Evers, Kilgore’s Public Works Director. “It made sense to apply for downtown revitalization funding to complete sidewalk improvements along the rest of the corridor, which otherwise would have taken years if the city had to fund it alone.” The area near the historic post office and the newly renovated Texan Theater has seen increased activity, and this grant helps the city keep pace. Previous streetscape improvements had brought upgrades close to Main Street, and this new funding allows that work to continue—connecting key areas of Kilgore’s growing downtown. At the time of the grant application, this project wasn’t even listed in the city’s near-term plans. “It wasn’t on the five-year Capital Improvement Plan (CIP). In fact, it wasn’t even on the ten-year CIP,” said Evers. “This project was so far down the list that without this opportunity, we wouldn’t have touched it for a very long time.” The grant was made possible, in part, by insight from ETCOG and other grant administrators who informed the city that it was likely to score well in the 2022 application cycle. That foresight made all the difference. “The good thing is that ETCOG, along with other partners, generally has a good sense of how your project will score,” Evers noted. “Their guidance helps us pursue opportunities that are truly within reach.” He expressed gratitude for the collaboration and funding that will help transform downtown Kilgore even faster than expected. “We’re grateful to our local partners and the Texas Department of Agriculture for considering our project and deciding it was worth funding,” said Evers. “This is a great boon to our entertainment district—and it’s going to put us five to ten years ahead of where we would’ve been.”
A red and white tower with a lot of antennas on it.
By East Texas Council of Governments May 15, 2025
ETCOG is partnering with Halff to assist counties in preparing applications for the upcoming Broadband Equity, Access, and Deployment (BEAD) funding opportunity. Round 1 applications are due August 15.
By East Texas Council of Governments April 30, 2025
Throughout May, the Area Agency on Aging of East Texas (AAA) will join organizations across the nation in celebrating Older Americans Month (OAM), led by the Administration for Community Living, honoring the vital contributions of older adults in our communities. AAA will host four special events at senior and community centers across East Texas, each focused on the theme of “Flip the Script on Aging,” — encouraging a shift in how society views and talks about aging, prompting individuals and communities to challenge stereotypes and embrace the opportunities that come with older age. “Older Americans Month is a powerful opportunity to honor the contributions of older adults and recognize the vital role they play in our communities,” said David Cleveland, Executive Director of ETCOG. “This year’s theme, Flip the Script on Aging, challenges us to move beyond outdated stereotypes and embrace the strength, wisdom, and resilience that come with age. We invite everyone to join us at our regional celebration events as we uplift the voices and experiences of older East Texans.” The following OAM celebration events are free and open to the public, featuring food, fun, door prizes, and information on services available to East Texas seniors: May 7 at the Henderson Community Building, 302 Fair Park, Henderson | 10:00 AM – 1:00 PM May 15 at First Methodist Church, 225 Lovers Ln, Athens | 9:30 AM – 2:00 PM May 16 at Jefferson Senior Center, 111 W. Broadway, Jefferson | 9:00 AM – 12:30 PM May 21 at Harrison County AgriLife Extension Office, 2005 Warren Dr, Marshall | 9:00 AM – 12:00 PM The AAA is the region's leader in advocating and providing various services, such as information and referral, benefits counseling, case management, health education classes, senior nutrition, and support through the Ombudsman program for people in nursing and assisted living facilities. These services help older individuals live independent, meaningful, and dignified lives in their own homes and communities for as long as possible. Contact the AAA for questions about the events by calling (903) 218-6500.
A large building with a lot of windows and a tree in front of it.
By East Texas Council of Governments April 30, 2025
ETCOG is excited to share progress on the new GoBus Transportation Facility, which is nearing completion and expected to open this summer. This milestone marks a major step forward in supporting our growing fleet and providing more efficient, reliable transit services across our 14-county region.
By East Texas Council of Governments April 2, 2025
ETCOG is always looking for ways to add value for our members. In response to growing interest in collaborative purchasing of employee benefits, we’ve partnered with Gallagher to assess the feasibility of a multiple-employer benefits pool for ETCOG members. So far, we’ve hosted two virtual discussions, with several cities and counties participating to learn more about this opportunity. These meetings have generated strong interest from local governments looking for cost-effective and sustainable employee benefits solutions. If your agency is interested, it’s not too late to join the conversation! ETCOG and Gallagher’s team of experts, who have extensive experience building and managing benefits pools across the U.S., are hosting additional virtual sessions to explore: What a benefits pool is The advantages of joining one Potential impacts on leadership and employees Key legislative considerations Steps and timeline for forming a consortium Eligible member governments include Cities, Counties, ISDs, and Special Districts. Don't miss this opportunity to explore cost-saving and efficiency-driven solutions! Upcoming Virtual Meetings: 📅 April 23rd, 10:00 AM – 11:00 AM 📅 May 8th, 10:30 AM – 11:30 AM 📅 June 26th, 2:00 PM – 3:00 PM To attend, click on the meeting date above you’d like to join to register.
By East Texas Council of Governments April 1, 2025
Everyone deserves equal access to housing opportunities. During Fair Housing Month, ETCOG joins the Texas Department of Housing and Community Affairs in raising awareness about housing rights and protections under the Federal Housing Act and the Texas Fair Housing Act. These laws ensure that individuals can rent an apartment, buy a home, or obtain a mortgage free from discrimination based on: ✅ Race ✅ Religion ✅ National Origin ✅ Color ✅ Familial Status ✅ Disability ✅ Sex What to Do If You Experience Housing Discrimination If you believe you have been discriminated against, you have one year from the date of the incident to file a complaint with the Texas Workforce Commission Civil Rights Division. 📞 Call: 888-452-4778 🌐 Visit: tdhca.state.tx.us/fair-housing For concerns related to TDHCA-monitored properties, you can also submit a complaint: 📞 Call: 800-525-0657 🌐 Visit: tdhca.state.tx.us/complaint.htm By knowing your rights and taking action against housing discrimination, we can work together to ensure fair and equal housing opportunities for all Texans!
By East Texas Council of Governments March 25, 2025
The East Texas Council of Governments (ETCOG) and GoBus will host a Hiring Event for public transit driver positions on Thursday, March 27. GoBus is ETCOG's rural, demand-response public transit system, with approximately 75 vehicles, making around 500 trips a day, five days a week, throughout 14 counties in East Texas. We are working with Compunnel Staffing to hire local and regional public transit drivers for full-time and part-time positions. The hiring event will take place from 10:00 a.m. to 3:00 p.m. at Workforce Solutions East Texas, located at 4100 Troup Highway, Tyler, TX 75703. "We’re excited to return to Tyler for this event, which continues to be a great success year after year. We truly appreciate our partnership with Workforce Solutions East Texas for hosting and supporting this job fair. It’s a perfect opportunity for job seekers to connect with our GoBus team, learn more about our services, ask questions, and even be considered for an on-site interview," said ETCOG Assistant Executive Director Brandy Brannon.  "GoBus is integral to the region and its communities, providing connectivity, fostering economic activity, and ensuring safe, reliable, and friendly transportation services. GoBus staff are dedicated and caring individuals representing the core of East Texans. In seeking new team members, we hope to present a culture that prioritizes the community and those who work to aid its citizens," said ETCOG's Director of Transportation, Vince Huerta. "We welcome new individuals with support through an open door policy, competitive pay, and plenty of growth opportunities. We are excited to build upon the amazing GoBus family!” Positions are available to serve in Anderson, Camp, Cherokee, Gregg, Harrison, Henderson, Marion, Panola, Rains, Rusk, Smith, Upshur, Van Zandt, and Wood counties. ETCOG is seeking applicants with a high school diploma or equivalent and a minimum of two years of professional driving and customer service experience. A CDL is preferred but not required.
Show More