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TEXT TO 9-1-1
Now Available in 10 East Texas Counties
East Texas Council of Governments’ Regional 9-1-1 Program is pleased to announce the availability of Text to 9-1-1 service in Anderson, Camp, Cherokee, Gregg, Marion, Panola, Rains, Upshur, Van Zandt and Wood Counties. Text to 9-1-1 is a service that allows citizens to send a text message directly to 9-1-1 for assistance in the event they are unable to make a voice call.
Simple Steps to Texting 9-1-1 in an Emergency
- Enter the numbers 911 in the “To” field.
- The first text you send should be a short explanation of emergency with the location of that emergency and the type of help needed.
- Push the “Send” button to send the text to 9-1-1.
- The 9-1-1 call-taker will text back any specific questions that will help them in getting you the emergency response quickly. Please make sure to answer all questions.
- Remember to text in simple language and do not use abbreviations or emojis.
Other Important Talking Points on Text to 9-1-1
- Calling 9-1-1 is the best way to get emergency help quickly, if it is unsafe to call or you are deaf or hard of hearing, then please text-to-911. Keep in mind, this can slow down response time to your emergency.
- Location information of texts are inaccurate, so please be aware of your surroundings and know your location when reaching out to 9-1-1 for help.
- Phone users must have texting plan with their service provider in order to text 9-1-1.
- At this time, pictures and videos cannot be shared via text with 9-1-1 call-takers. As Next Generation 9-1-1 progresses, this ability will be available in the future though the date is uncertain at this time.
- Please do not text and drive. If you need to contact 9-1-1, please park your vehicle in a safe location first.
PSA
More on Text to 9-1-1 from the
Commission on State Emergency Communications
Commission on State Emergency Communications
