Any person who believes he or she has been discriminated against on the basis of race, color or national origin by East Texas Council of Governments (ETCOG) may file a Title VI complaint by completing and submitting the form linked below by mail or in person to 3800 Stone Road Kilgore, TX 75662. ETCOG investigates complaints received no more than 180 days after an alleged incident. ETCOG will process complaints that are complete, in a reasonable amount of time.
Once a complaint is received, ETCOG will review it to determine if our office has jurisdiction in the matter. The complainant will receive an acknowledgement letter within 10 business days informing the complainant whether the complaint will be investigated by ETCOG. ETCOG will only notify its TxDOT Public Transporation Coordinator within 10 working days by email, of any Title VI complaints filed within it.
ETCOG has 30 days to investigate the complaint. If more information is needed to resolve the matter, ETCOG will contact the complainant. The complainant has 20 business days from the date of the letter to send requested information to ETCOG's Title VI investigator If the investigator is not contacted by complainant or does not receive the request for additional information within the 20 business day requirement, ETCOG can administratively close the case. A case can also be closed if the complainant indicates they no longer wish to pursue their case.