9-1-1 Emergency Services

The ETCOG 9-1-1 Regional Program was formed by legislature and seeks to establish and maintain equipment, network, and database to preserve and enhance public safety and health through reliable access to emergency telecommunication services.

The 9-1-1 Regional Program:

Administers planning and provisioning for 18 PSAPs (Public Safety Answering Points) in East Texas
Supports Addressing and Mapping for 6 counties and 16 cities within the ETCOG region
Supports 9-1-1 Educational Efforts throughout the 9-1-1 regional program area
Supports training of 175 9-1-1 telecommunicators working in the 18 PSAPs.

Administration
Carolyn Flores, Director
Phone: (903) 984-8641 x 234

Database & Public Education/Training Supervision
Pattie Clayton-Hanon, DB Manager
Phone: (903) 984-8641 x 228

Mapped ALI (Automatic Location Information)
Kim Wheeler, 9-1-1 Technology Coordinator
Phone: (903) 984-8641 x 245

Public Education
Jim Ross, PET (Public Education/Trainer)
Phone: (903) 984-8641 x 211

The Rest of Our Team
Nancy Allen, GIS Specialist I - Addresser
Valerie Taylor, GIS Specialist I - Addresser