9-1-1 Emergency Services

The ETCOG 9-1-1 Regional Program was formed by legislature and seeks to establish and maintain equipment, network, and database to preserve and enhance public safety and health through reliable access to emergency telecommunication services.

The 9-1-1 Regional Program

Administers planning and provisioning for 17 PSAPs (Public Safety Answering Points) in East Texas
Supports Addressing and Mapping for 5 counties and 11 cities within the ETCOG region
Supports 9-1-1 Educational Efforts throughout the 9-1-1 regional program area
Supports training of 150 9-1-1 telecommunicators working in the 17 PSAPs.

Administration: Carolyn Flores, Director
     Phone: 903 984-8641 x 234
     Cell:     903 714-6701
     Email:  Carolyn.Flores@etcog.org

Database: Pattie Clayton-Hanon, DB Manager
Phone: 903 984-8641 x 228
Email: Pattie.Hanon@etcog.org

GIS: Kris V. Gandham, GIS Manager
Phone: 903 984-8641 x 244
Email: Kris.Gandham@etcog.org

Mapped ALI: Kim Clark, MALI Specialist
Phone: 903 984-8641 x 245
Email: Kim.Clark@etcog.org

The Rest of Our Team:
B.C. Roberts, Administrative Assistant
Rachel Bowles, DB Clerk
Nancy Allen, GIS Specialist I
Valerie Taylor, GIS Specialist I

Special Contractors: Joseph Kubas, GIS Analyst