Technical Assistance


Volunteer Opportunities 

The Ombudsman Program of the Area Agency on Aging of East Texas sponsored by the East Texas Council of Governments actively supports the use of trained volunteers in serving the frail, elderly or individuals with disabilities of East Texas who reside in long-term care. The volunteer holds a special relationship with the residents in his/her assigned facility. The volunteers come from all walks of life but all have a special trait of caring, high expectations for care and enthusiasm for life. Nursing homes and assisted living facilities are places where people live and care should be the highest quality available and opportunities for enrichment to daily living. The volunteers weekly strive to bring this quality to those that they serve.
“To the world you may be one
person, but to one person
you may be the world”
(Be a volunteer ombudsman)
Call 1-800-442-8845, ext 103 or 903-218-6524 to receive information.

How do I get certified?



After criminal history and conflict of interest screening, a person who applies to be a volunteer ombudsman is called an intern. After completing all training, a three-month internship, and demonstrating the ability to apply ombudsman fundamentals, and MLO may recommend an intern to be certified. The State Ombudsman makes the final decision.

Training Requirements

Ombudmen must complete a 36-hour certification training which includes:

  • at least 12 hours of classroom training;
  • at least two in-facility training sessions (provided through on-the-job training called shadow visits);
  • a maximum of 20 hours of self-study assignments; and
  • volunteers complete a thre month intership.



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