Technical Assistance


Public Safety 

The Department of Public Safety encompasses three program areas.  They are as follows:

  • 9-1-1 Emergency Services;
  • Homeland Security; and
  • Criminal Justice. 

The 9-1-1 Program, of the East Texas Council of Governments, serves the following TEN counties - Anderson, Camp, Cherokee, Gregg, Marion, Panola, Rains, Upshur, Van Zandt and Wood counties. 

The Homeland Security and Criminal Justice Programs serve the following FOURTEEN counties - Anderson, Camp, Cherokee, Gregg, Harrison, Henderson, Marion, Panola, Rains, Rusk, Smith, Upshur, Van Zandt and Wood counties.

Regional planning activities are conducted for all three program areas including oversight of our Regional Police Training Program and Regional Juvenile Services Program. Point of contact information is listed below. Feel free to reach out to any of our staff for assistance. 



Stephanie Heffner, Director of Public Safety
Phone: (903) 218-6461 /

Steffany Vercher, Public Safety Support Specialist
Phone: (903) 218-6430 /

Operations & Homeland Security
Donetta Miller, Public Safety Operations Manager/Homeland Security Coordinator
Phone: (903) 218-6424 /

Criminal Justice, Police Training and Juvenile Services
Beverly Brooks, Public Safety Planner II
Phone: (903) 218-6414 /

Database & Public Education
Pattie Hanon, Program Coordinator

Mapped ALI (Automatic Location Information)
Kim Wheeler, Technology Coordinator




NEW TOLL FREE # (844) 447-6911

9-1-1 Addressing
Nancy Allen, Public Safety Specialist

Justin Marshall, Public Safety Specialist

Wilma "Joyce" Sanders, Public Safety Specialist


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