Technical Assistance


9-1-1 Planning and Emergency Services

The ETCOG 9-1-1 Regional Program was formed by legislature and seeks to establish and maintain equipment, network, and database to preserve and enhance public safety through reliable access to emergency telecommunication services.  

Funding for our program comes from the $.50 charge on each telephone bill which is distributed by the Commission on State Emergency Communications.

The ETCOG 9-1-1 Regional Program:

  • Administers planning and provisioning for 18 PSAPs (Public Safety Answering Points) in East Texas;
  • Supports 9-1-1 addressing and mapping for 8 counties and 23 cities within the ETCOG region;
  • Supports 9-1-1 educational efforts throughout the 10-county 9-1-1 regional program area; and
  • Supports training of 9-1-1 telecommunicators who work within our 18 PSAPs. 

Additionally, our 9-1-1 program covers the following PSAPs:            

Anderson County Sheriff's Office Palestine Police Department
Camp County Sheriff's Office  
Cherokee County Sheriff's Office Jacksonville Police Department
Gregg County Sheriff's Office Gladewater Police Department
  White Oak Police Department
Marion County Sheriff's Office  
Panola County Sheriff's Office Carthage Police Department
Rains County Sheriff's Office  
Upshur County Sheriff's Office  
Van Zandt County Sheriff's Office Canton Police Department
Wood County Sheriff's Office Mineola Police Department
Champion EMS  
We do not cover the counties and cities listed below because they are a part of a 9-1-1 district:
  • Harrison County and Rusk County (Texas Eastern 9-1-1 Network);
  • Henderson County;
  • City of Kilgore;
  • City of Longview; and
  • Smith County.


THERE IS A NEW LAW - effective September 1, 2016

Kari's Law  - Direct Access to 9-1-1 Service via Multi-Line Telephone Systems
Kari's Law (Senate Bill 788) was signed into law, by Governor Greg Abbott, on May 15, 2015 and requires that all Texas businesses that use multi-line telephone systems provide direct-dial access to 9-1-1 without someone having to dial a (9) or another prefix first to get an outside line.  Additionally, this law was adopted in 2016 as RULE 251.16 by the Commission on State Emergency Communications (CSEC) to implement Kari's law.

Texas business owners should contact their MLTS provider to determine if their phone system is compliant. If the existing MLTS system cannot be re-programmed or replaced to meet the direct-access requirement by September 1st, a one-year waiver may be granted upon timely submission of an affidavit.

For more information concerning Kari's Law please refer to the resources listed below:


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Auxiliary aids and services are available upon request to individuals with disabilities.
Deaf, hard-of-hearing or speech-impaired customers may contact Relay Texas: 800-735-2989 (TTY) and 711 (Voice). Equal opportunity is the law.